How to download and set up VICTVS V3
Watch our video on how to quickly set up VICTVS V3 here.
A. Ensure you have enough free space to install the app (32.2MB iOS, 99MB Android), and that your operating systems meets the minimum requirements. This is currently iOS 13.4 for iPhones or Android 8.0.
A. Use the ‘Register’ link to create an account. An email will automatically be sent to the email address you registered with containing your login details.
A. Check that the username and password are being entered correctly. They are both case sensitive. Press and hold the eye symbol to reveal your password and check for errors.
A. Press the ‘Forgot?’ link next to the password entry field. Enter your username and email address, and press ‘Reset password’. You will receive an email with a password reminder. Do not forget to check junk/spam folders for this email.
How to scan your ID
A. Check that you have granted permission for the VICTVS V3 app to access your camera within your device settings.
How to start your session
Pro tip – Always ensure you have the most recent version of VICTVS V3 downloaded to your device before you start a new session.
Camera and Microphone
A. Check that you are using a device that meets the technical specifications required by the VICTVS V3 app. If so, please ensure that you have given the VICTVS V3 app permission to access your camera within your device settings.
A. Check that you have given the VICTVS V3 app permission to access your microphone within your device settings.
A. Disconnect any headphones or other Bluetooth devices connected to your mobile device and check that the volume is turned up. Sessions Managers can mute their microphones during a live session, but you can always contact them via the Chat tab within your session.
A. Firstly, check that you have pressed the ‘Start Session’ button within session. Session Managers can also mute their video feed throughout a live session, but you can always contact them via the Chat tab within your session.
A. Wait a few seconds, as the issue may rectify itself. If it continues, please contact the Session Manager via the Chat tab who will advise you on how to proceed.
A. When a Session Manager mutes their video feed, it will appear as frozen. If you wish to contact them, you can do so via the Chat tab.
A. The Session Manager will need to see a clear view of your laptop screen, your work space/desk and you during your entire session. We suggest positioning your mobile device in an upright position, either at your side, or slightly behind you with a view over your shoulder. Be creative and use any nearby surfaces to help you get the right view.
A. The chat function is available before, during and after the session, for you to speak directly to the Session Manager. To access, enter your session and click on the ‘Chat’ icon.
A. A mobile internet or Wi-Fi connection is required to use the VICTVS V3 App. Firstly, check that you are connected to the internet by opening a browser on your device. If you are able to connect to a website on that browser, then try again to open the VICTVS V3 App. If you are still having issues, try contacting us.
A. There are two types of alerts in the app. A single ping indicates that you have a new chat message. A alarm sound indicates that you have been disconnected from your V3 session. Please check your internet connection and attempt to re-enter the session. If you are still not able to reconnect then please contact the Support Team via the Live Chat.
For Session Managers
A. We strongly suggest that Google Chrome running the latest available version should be used as your web browser. This is where VICTVS V3 has the highest level of stability. A minimum of 1GB RAM, 1GHz CPU and a 1024×768 screen resolution are strongly advised.
A. Unfortunately, there is occasionally a short delay between invigilators and users of the VICTVS V3 mobile app which can result in an echo. If you are experiencing this lag then please ask the user to turn the volume down on their mobile. You could also try using a headset with microphone which might help minimise this effect.